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Ordered a new, unused, not refurbished humidifier. Received product in absolutely filthy condition.

I'm talking dirty brown paper towel inside unit, hard water stains all over tank, just disgusting condition. I had been on and off the phone with representatives confirming another unit on it's way for 4 weeks. After speaking with a senior support representative I was promised a refund within the week. This company really has no control over their suppliers.

It's been 3 and a half weeks since then with no refund yet. Do not order from this company expecting to have a smooth experience.

Monetary Loss: $50.

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why anyone would do business with this company baffles me. it's not hard to find hundreds of negative reviews.

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